Solution ID # 14048

Reset, Format or Clean Up a ZEN Vision:M
Last Updated: November 28th, 2008

Summary:

  • To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole

If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.

To reset ZEN Vision:M to factory default settings:

Press on the Menu/Back button on your player, and select System, and then Reset.

To Format or Clean Up ZEN Vision:M

  1. Detach the ZEN Vision:M player from your PC , and ensure that the unit is off.

    If the battery is too low, charge the battery fully before continuing

  2. Slide the Power switch towards the Power icon and hold the switch in the Power On position.
  3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.

  4. Release the Power switch when the Creative logo appears. The Recovery Mode appears:
  5. Select Clean Up or Format from the Recovery Mode, and then select Reboot.
  6. Clean Up

    Scans the player and removes invalid links from its music library.

    Does not affect music files themselves.

    Format (All)

    Caution! Erases all content!

    Save a copy of your player's content before formatting.

    Reload OS/ Firmware

    Caution! Erases your player's firmware.

    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.

    Reboot Reboots the device.

To format the data in the ZEN Vision:M from the computer

  1. Connect the player at the rear USB port of the PC.
  2. Double-click 'My Computer' icon.
  3. Right-click Removable Disk and choose Format.
  4. Select FAT 16 or 32 for the File System.
  5. Click Start tab to begin the formatting process.
  6. Close the Format window once complete.

If your Windows XP file system is set to FAT 32 by default, you will not be prompted to choose between Fat 16 or 32 when you format the ZEN Vision:M.

To verify this, you will need to have your player connected to your computer in Removable Disk Mode, right click on the device and select Properties, look at the File System under General tab and check if it is set to FAT 32.

Did this information answer your question?
Your feedback helps us to improve our service to you. Please take a moment to rate our case.
Excellent        Good        Average        Poor        Bad